
FAQs
Dog Boarding
What vaccinations does my dog need to stay overnight?
To maintain a safe and thriving environment for all pets, we require our canine guests have proof of vaccination for rabies, DHLPP, and Bordetella.
When can I drop off and pick up my pet?
Please feel free to drop off your pet any time during our normal business hours. We’re open Monday through Friday from 7am-7pm and Saturday and Sundays from 9am to 4pm.
Can my dogs stay in the same room?
Yes! Any of our rooms and suites are spacious enough to accommodate two doggie siblings, depending on their size.
Can I tour the pet resort?
We’d be honored to show you our facility. Please stop by any time between 10 am and 3 pm, seven days a week, or check out our virtual tour video!
Are reservations required?
To ensure the utmost safety, we rely on appropriate staffing levels dependent on the expected number of dogs in our care every day.
Can I bring my pet’s own food?
We encourage pet parents to bring their pet’s own food, packed and labeled per serving. This helps keep them on the diet they’re accustomed to. We do offer high quality dog food for no charge, if preferred or needed.
My pet isn’t spayed/neutered. Can they still come play?
Yes, absolutely. Unaltered dogs are welcome to play and stay with us.
Can I bring my pet’s toys or bedding?
We have plenty of safe, fun toys for your pets to enjoy, and every accommodation comes with a comfy raised bed. We ask you to please keep personal belongings to a minimum, but you’re welcome to bring one toy and one blanket from home.
My pet takes medication. Can you administer medication to pets?
Yes, we can give most oral and topical medications for a fee. Please bring all medications in their original containers with clearly written instructions. We also offer a special TLC Package designed specifically for older or special needs dogs which includes unlimited administration of medication.
Can I add grooming/bathing to my pet’s overnight stay?
Absolutely! Our professional, full-service grooming salon is equipped with everything needed to pamper and beautify your pet. We’d love to send them home looking and feeling incredible.
Cat Boarding
What vaccinations are required for cats?
To keep our cat guests safe and healthy, we require vaccinations for rabies and feline distemper combo.
When can I drop off and pick up my cat?
Please feel free to drop off your pet any time during our normal business hours. We’re open Monday through Friday from 7am-7pm and Saturdays and Sundays from 9am to 4pm.
Can I come tour the facility?
Of course! It would be our pleasure to show you everything Circle Star Pet Resort has to offer. Feel free to stop by between 10 am and 3pm for your guided tour. Want to check us out online? Watch our virtual tour video here!
Do you offer a trial stay?
We’d love for your kitty friend to try us, so their first night is free of charge.
Can my multiple cats stay together?
Absolutely. Kitty families are welcome to stay in our extra-large cat condos with more than enough room for everyone to stretch out and relax.
Should I bring my cat’s own food?
To keep your pet on the diet they’re accustomed to, we recommend you bring their own usual food, bagged and labeled per serving. We do offer a high quality cat food for no charge if needed.
What about their toys?
We have lots of fun kitty toys to keep your pet entertained, but you can bring a favorite toy or two.
Can you accommodate special needs pets?
Circle Star can accommodate pets with many kinds of special needs. Please call us to discuss how we can accommodate your pet. We’ll consult with your pet’s veterinarian to determine if our resort is the best place for your pet to stay.
Dog Daycare
What vaccinations are required for daycare?
To ensure the healthiest environment for our guests, we require vaccinations for rabies, DHLPP, and Bordetella.
Do you require reservations for daycare?
Your dog’s safety is most important to us. We maintain the best level of staffing every day, keeping our group sizes down and supervision top notch. Therefore, we do require reservations so we can plan accordingly.
My dog doesn’t like to play with other dogs, would they still enjoy daycare?
We appreciate that some dogs would rather play with people than with other dogs. Our personal play program includes one-on-one playtime with a staff member so your pup can have tons of fun doing whatever they like most. They’ll enjoy all the fun of our play yards, pools, playground and toys while soaking up the undivided attention of a caregiver.
Can I come in for a tour?
Yes, we’d love for you to see our resort. Please visit us during our operating hours to go on a guided tour with a knowledgeable staff member. We also have a virtual tour video here!
Do you require a trial evaluation?
We keep our daycare program as safe as possible by ensuring our guests are comfortable with a social play environment. Your dog’s first day is an “introduction day,” free of charge, where we get to observe your pet’s preferred play styles and determine if they’re a good fit for the group. If your pup seems to prefer playing with the staff, we have a personal play program just for dogs like him/her.
Do you offer daycare packages?
Yes! Daycare is most beneficial to dogs who visit on a regular basis. We offer discounted daycare packages so your dog can make the most out of daycare while you enjoy the savings. Ask about our loyalty program, too!
Dog Training
What vaccinations are required for dog training?
For the safety and health of our guests, we require all dogs be up to date on their vaccinations for rabies, DHLPP, and Bordetella.
What happens during the training evaluation?
You’ll meet one-on-one with a member of our professional training team to discuss your goals, challenges, and experiences. We’ll explain our processes, tell you about our programs and resort, and help determine the best training approach for your situation. This meeting is also the first step in developing your pet’s customized training program.
What can you teach my dog?
Our trainers focus on developing your dog into the ideal family companion. We achieve this by teaching key obedience commands like sit, stay, recall, and leave it. Additionally, we work on building good leash manners, house habits, social skills, and refining overall behavior. If you have goals in mind, let us know during your free evaluation!
What support can I expect after the program?
Our Stay & Train programs include resource materials, informational packets, take-home exercises, and other helpful guidance to ensure your pup succeeds. This includes live phone or email support from our training team.
Is my dog too old to benefit from training?
Never. It may require extra patience and practice, but dogs of any age can benefit from good training.
Dog Grooming & Spa
What vaccinations are required for grooming/bathing?
To ensure a safe and healthy environment for our guests, we require proof of vaccination for rabies, DHLPP, and Bordetella for any of our services.
Do you require an appointment?
To keep shorter wait times for our pet parents, we do require appointments for grooming and bathing.
What are your grooming hours?
Our salon is open for appointments at any time during our normal operating hours. We’re open for business Monday through Friday from 7am- 7pm and Saturdays and Sundays from 9am- 4pm.
Can you give my dog a specific haircut or style?
Our groomers have extensive experience providing haircuts from standard breed classics to custom styles. Our groomer will discuss your requests and expectations before the appointment.
What kinds of products do you use?
We use premium shampoos and conditioners formulated specifically for pets. Our wide selection includes specialized options like coat whitening, deep conditioning, hypoallergenic, and more to suit your needs.
Can my dog get a bath while they’re visiting for lodging or daycare?
Of course! It would be our pleasure to ensure your pup comes home fresh and clean. Just let us know in advance so we can schedule their appointment at the salon.
Testimonials
New Boarding Clients Receive a FREE Bath!
Discount subject to availability and cannot be combined with any other offers.
Requires 2-night minimum stay. Applies to first-time boarding clients only.